Posts Tagged ‘Training’

Everything DiSC - Workplace

Everything DiSC Workplace map

For years now, Peak Performance Solutions has been offering DiSC training for our client companies directly to their employees.  Some of our clients have expressed an interest in having their own people trained to be Everything DiSC Workplace facilitators.  For that reason, for the past few years, we have offered training on-line or in in the Wiley-Minneapolis Office to our clients.  Now we can bring the training directly to your location!  Below are short descriptions of the three different options for Everything DiSC Workplace Facilitator Certification.

The on-line training is designed with busy schedules in mind.   Everything DiSC Workplace Certification on-line offers the flexibility of self-paced learning, paired with live webinar sessions led by expert trainers.   You can find out more about this option from our on-line flyer.  To check out the schedule for on-line training, visit our website

The new 2-day Everything DiSC Workplace Certification facilitated learning option of live in-person at your location is a by request only.  You can review the on-site flyer for a little information and check out the agenda too.  Then contact us to find out more and plan dates if you are interested.  Training Includes:

  • Personalized Everything DiSC Workplace profile
  • Certificate of Completion upon completion of course and practical exam
  • Everything DiSC facilitation kit of your choice
  • Learning portal for pre-work, post-exam and reinforcement tips as you begin your training.

If you prefer to combine on-line with travel plus spend at least 2-days in Minneapolis, then the live in-person Everything DiSC Workplace Certification training at the Wiley-Minneapolis Office may fit this desire.   This training agenda is the same as the “at your location” training above. The schedule for this off-site training is also on our website under the on-line dates.

Everything DiSC Workplace

Everything DiSC Workplace Facil Kit

All Everything DiSC Workplace Certification training options should help facilitators:

  • Gain foundational knowledge about Everything DiSC and the research behind it
  • Experience the Everything DiSC Workplace assessment and apply the personalized profile results to real-world scenarios
  • Increase confidence and competence in delivering Everything DiSC Workplace sessions
  • Develop experience using the Everything DiSC Workplace Facilitation Kit with small groups
  • Learn to keep Everything DiSC alive within the organization by creating a culture of DiSC with MyEverythingDiSC.com

Other facilitator accreditation we currently have available is on The Five Behaviors of a Cohesive Team.  You can find the training schedule and links to flyer on the Peak Performance Solutions website.  If you do not know what this program is, visit our blog for an overview of the program, a 2-part outline of the 5 behaviors, and a list of available reports.

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In our last post, we looked at why you need to establish a skill set requirement to make your sales process customer focused so you can position yourself as a problem solver for those customers.  In this post, we will consider the what you need in your skill set, how you might assess where your representatives are in the desired skill set, and plan training or other interventions to help them improve their skills so they can achieve more sales and keep customers coming back.

Step 1 – Determine necessary skill set.

Basic skill your sales representatives may need include:

  • Understanding value creation and proposition (more than just knowing your products/services and the competitors plus the differences)
  • Implementing a customer-driven approach that builds relationships (which includes solving their problems by becoming an advisor verses being a pest)
  • Understanding buyer styles and behavior (knowing the difference between conversation and communication skills, as well as body language signals and key phrases)
  • Knowing what questions to ask a new lead when asking for their time or a sale
  • Identifying opportunities (as well as knowing who your customer base is while understanding industry regulations)
  • Knowing the complete sales process and determining where each customer is in the process

Step 2 – Assess current skill levels

  • Determine skills and competencies needed for various sales expectations or levels
  • Design a sales skills matrix and assess each sales rep against it
  • Analyze the matrix results and plan appropriate sales training to fill the gaps in each rep’s matrix

Step 3 – Plan upskill interventions

  • Hold sales training that includes role playing and key questions reps may need to answer
  • Besides training, consider mentoring/coaching and monitoring for successful continual learning
  • If you are planning a hiring ramp up, be sure to include an onboarding process to move new hires along the skills matrix more quickly
  • Re-evaluate yearly to keep up-to-date and promote more sales

If you would like some options for sales training, please visit the Peak Performance Solutions website.  If you are interested in a book to encourage your sales staff, consider The Sales Messenger.  If you have any questions on how we can help you with your sales process and training needs, please contact us.

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Are you in a highly competitive marketplace? Does your sale require a lot of prospecting? Is revenue or retention a priority? According to CSO Insights, only 23% of customers view the Sales Rep as a problem solver and very few find their time with a sales person of value.  That brings up a question, are you positioning your Sales Rep to focus on the customer or their training? How much time do then spend on product training versus pure, tactical persuasive selling. There is nothing soft about sales training. It is a skill like welding, batting, or playing a musical instrument.

I watched a documentary on Ted Williams this past week. He was considered the greatest hitter in baseball of all time. He would get very upset when people said, he was a natural. He attributed his success to practice, hard work and self-improvement. He mastered everything including hand and finger positioning, the swing, the hip movement and more. Persuasive communication ( i.e. selling) is no different.   I like to say, there are a lot of amateur baseball players, photographers, and golfers and they are pretty good. What separates the good from the great? The great focus on what matters most: the customer – first, last, and always.

Ramp up your competitive advantage by making sure your sales representatives have the right skill sets to get the answers to the question they need, make a compelling presentation and the sale should close itself. Excellent sales skills should easily transfer from business to consumer (B2C) and business to business (B2B) departments within an organization.

How do you know if your employees have the right sales skill set for your business?  First you need to determine what that skill set should include.  Second you need to assess where your representatives are.  And third, plan training or other interventions to help your representatives improve their skills and excel at winning sales.

Check back for the three steps on How to Upskill Sales Representatives in the next post on assessing sales skills.

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Everything DiSC Productive Conflict

Everything Disc Map for Productive Conflict

Conflict in the workplace is inevitable, stressful, frustrating, and sometimes very uncomfortable.  Did you know it can also be productive?  Your response to conflict is within your control.  Conflict is usually a difference of opinion that can bring about strong emotions in people.  Understanding yours and others responses to possible conflict situations by engaging DiSC styles can be helpful to move conflict in a productive direction.

The typical manager spends 25-40% of his or her time dealing with workplace conflict. – from Training Industry introducing Productive Conflict product and training modules

Rather than focus on a step-by-step process for conflict resolution, Everything DiSC® Productive Conflict helps you curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships. This tool and training helps you increase self-awareness around conflict behaviors.  With it you can discover how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict with improved communication.  The Productive Conflict training goes beyond the classroom with your unlimited access to My Everything DiSC for on-demand insights about DiSC and strategies for applying DiSC to real work situations.

You should know that self-awareness and knowledge of conflict behaviors is not a “one-size fits all” approach.  That is to say, understanding each other’s DiSC style (see videos) can help move conflict from destructive behaviors to a more productive process of working it out together. However, it is what you and others are willing to put into the process that will make it successful.  Below is a 2-minute video introducing Productive Conflict profile using DiSC model.

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The Five Behaviors of a Cohesive Team

The Five Behaviors of a Cohesive Team Pyramid

You have been asking for it and now we are excited to offer The Five Behaviors of a Cohesive TeamPowered by All Types™,   The Five Behaviors of a Cohesive Team powered by All Types gives *Myers-Briggs Type Indicator (aka MBTI®) and other personality type assessment users a way to implement this powerful, life changing team program using a similar tool.  Like the original Five Behaviors product powered by Everything DiSC and based on best-selling author Patrick Lencioni’s The Five Dysfunctions of a Team. This program is an assessment-based learning experience that helps teams to achieve greater effectiveness and productivity. This version of the product utilizes “All Types,”  the new Wiley proprietary assessment, which is designed specifically for teams that currently apply tools based on Carl Jung’s theory of psychological types (like the MBTI® instrument*) as their preferred indicator of personality.

“Even a healthy, well-functioning team can be made up of a variety of personalities,” says Barry Davis, Vice President and General Manager of Wiley’s Workplace Learning Solutions Group. “With the All Types assessment, we can help even more teams discover the value of their unique personalities and how they can work together to the team’s advantage.”

If you are or you want to be a Five Behaviors practitioner, you now have the opportunity to reach more teams in your organizations with this new tool. With this product, teams can continue working with their organization’s accepted language and approach to personality while connecting them to the pillars of The Five Behaviors: Trust, Conflict, Commitment, Accountability, and Results. Participants in The Five Behaviors program discover how to effectively work with their team members and contribute to the collective success of the team.

This new iteration of The Five Behaviors (view flyers for All Types or Everything DiSC versions) is now available through Wiley’s Authorized Partner Network of facilitators, business coaches, and consultants.   Peak Performance Solutions is an authorized partner and accredited facilitator, so please contact us to learn more about how you can bring this powerful tool to your team, no matter what assessment you are a fan of.


  1. Myers-Briggs Type Indicator, Myers-Briggs, MBTI and MBTI Logo are trademarks or registered trademarks of the Myers & Briggs Foundation in the United States and other countries.
  2. The Five Behaviors of a Cohesive Team, Everything DiSC, All Types, and associated logos are registered trademarks of Everything DiSC, a Wiley Brand


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DiSC Training

Mary Anne Davis facilitates DiSC training session

Peak Performance Solutions not only offers Everything DiSC products, we also provide training on how to use those personal products most effectively.  Below is a list of DiSC products we offer and links to previous blog posts regarding each course/product to help answer questions you may have.

Course Title Related Blog Post
Adapting To Styles This is a communication practice session that applies to any Everything DiSC profile
Communicating with Style Better Communication thru Understanding Your Workplace with DiSC
Communicating with Style for Teams Better Communication thru Understanding Your Workplace with DiSC
Productive Conflict This is a session that utilizes the Everything DiSC Productive Conflict profile
Five Behaviors of a Cohesive Team The Five Behaviors of a Cohesive Team is Ready!
Eight Dimensions of Leadership Everything DiSC Work of Leaders – 8 Dimensions in Leadership Assessment
Managing With Style Maximizing the Effectiveness of Your Managers with DiSC Approach
Selling With Style Connecting with Customer Styles via DiSC Sales
Work of Leaders Everything DiSC Work of Leaders – 8 Dimensions in Leadership Assessment
Value of Everything DiSC® 363 for Leaders Tis the Season! Make Your Leadership Resolution Now! GT 360

See also the following DiSC related blog posts (some with links to articles and books) from Peak Performance Solutions.Everything DiSC

Also check the Peak Performance Solutions website for DiSC research reports and informative flyers.

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6CSRsIs this competitive environment making it more difficult to retain customers?  You can do this by equipping your team with communication skills that allow them to display competence and professionalism.  Training can help your customer service staffs deliver exemplary service as they learn how to make every customer feel like a valued client and increase call-to-close ratios. At Peak Performance Solutions, we offer practical training that fits into your existing service system and will take your team to the next level towards excellent customer service.

  • Art of Engagement – Participants will learn how to communicate their company’s unique advantage over the competition and build a lifetime rapport that will minimize the impact of concerns, questions and objections
  • Service That Sells – Participants will develop interpersonal skills that enable them to build long-term customer relationships, increase sales,) and lessen customer complaints
  • Eliminate the Dread of the Cold Call – Participants learn to reach out to the right people, get their interest, and make the sale

Whether your sales and service personnel are just starting their careers, or could benefit from brushing up their techniques with new skills, the right training can make a big impact.   In addition to training, you may want to supplement their learning by emailing your service staff or managers interesting articles on customer service.  Here are four articles to get you started:  Designing a Process For Customer Service Issue Escalation, Ten Lessons To Increase Sales Success, The Impact of Adapting to Behavioral and Communication Styles for Your Business , and Ten Ways to Offer Better Customer Service.

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meetingIn our previous post on Building Teams training, we introduced three courses to jump start teams and gave some article suggestions. In this post, we will let you know about additional team training you may want to consider.

These two courses may be relevant for most types of teams during different stages of development:

See also previous posts on Improving Meetings and Creative Problem Solving Processes for other start-up courses on specific topics your team may need.

The following additional courses are more advanced concepts and the workshops are designed to be facilitated working sessions with intact teams.  Suggested prerequisite courses for these workshops are listed in the Creative Problem Solving Processes post mentioned above.

An article you may want to check out is Evaluate Team Performance and Determine Training Needs, it includes a link to a form that helps a team self-evaluate where they are in team development.  If you are still unsure about what type of training your team needs, consider the type of team to make sure you offer the right learning opportunities.   Articles you may want to check on different team types for ideas on what skills they may need are 8 Considerations For 3 Types of Teams and Difference Between Self-Managed and Self-Directed Teams.   Or you may want to contact us for a copy of our team building training model, which may help you plan future team training, custom programs, and team-building events.

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earAny organization can benefit from better listening to improve communication and reduce misunderstandings among employees, as well as interactions with customers. Listening is an active skill and takes work and practice to master.   Also, knowing how to communicate with others that are different from you is a valuable skill.  It should: increase competence and confidence in delegating by leaders; result in stronger teams who enjoy  better collaboration, increase commitment from employees, accomplish better problem solving through open communication, and reduce labor costs by improving time management through reducing miscommunication.  Below are a few courses offered by Peak Performance Solutions that could help with making communication skills more effective.

  • Communicating With Style -using DiSC behavioral styles as the foundation, participants gain useful and immediate feedback designed to help them build more productive teams and reduce interpersonal conflict.
  • Listening For Results – using a Personal Listening Profile, participants will identify their most natural listening approach, explore their strengths and challenges as listeners and practice modifying their listening approaches to meet the situation.

Due to time constraints and immediate needs, not everyone can immediately attend training.  If that is the case, consider starting the process by disseminating books or articles that may help with mutual understanding or improved business communications.  You can find book suggestions on Peak Performance Solutions reading lists.

For articles, review the following to see which fits the organization’s immediate need.

See also older Peak Performance solutions blog posts, including Giving Better Presentations and Improving Your Meetings.

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meetingDo you often wish your employees would bring you a solution with their problems?  Is innovation key to your competitive edge?  Are employees looking for new approaches to the same old problems? Peak Performance Solutions® is best known for sales and leadership training and keynotes.  Everything DiSC is an engine that drives the results for our continued success.   Our ultimate goal is to improve productivity by helping employees learn to critically solve problems, make discerning decisions and think outside the box when it comes to approaching customary situations that are customary.  If you are looking to improve your innovation and productivity within your organization, consider one of our training courses.

No time for training?  Well, let me ask this question. What is the cost of not training your employees?   Training is in the classroom and also can be integrated into your culture.  Start an employee reading club.  Take a few minutes each week to read a chapter from a great book on these topics or choose to take a few minutes each week to read and pass along a good article?  Here are book suggestions to get you started The Innovative Team: Unleashing Creative Potential for Breakthrough Results by Chris Grivas and  Gerard Puccio or Break From the Pack: How to Compete in a Copycat Economy by Oren Harari.  Or if you want a book to use to get teams in a creative mood at the start of meetings, consider Thinkertoys: A Handbook of Creative-Thinking Techniques by Michael Michalko.  Plus you might want an article suggestion for each topic above which you may want to read and share: Solving the Problem Solving Problem, 5 Tips For Promoting Innovative Thinking, and 10 Steps to Good Decision Making.

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