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Posts Tagged ‘Training’

The Five Behaviors of a Cohesive Team

The Five Behaviors of a Cohesive Team Pyramid

You have been asking for it and now we are excited to offer The Five Behaviors of a Cohesive TeamPowered by All Types™,   The Five Behaviors of a Cohesive Team powered by All Types gives *Myers-Briggs Type Indicator (aka MBTI®) and other personality type assessment users a way to implement this powerful, life changing team program using a similar tool.  Like the original Five Behaviors product powered by Everything DiSC and based on best-selling author Patrick Lencioni’s The Five Dysfunctions of a Team. This program is an assessment-based learning experience that helps teams to achieve greater effectiveness and productivity. This version of the product utilizes “All Types,”  the new Wiley proprietary assessment, which is designed specifically for teams that currently apply tools based on Carl Jung’s theory of psychological types (like the MBTI® instrument*) as their preferred indicator of personality.

 

“Even a healthy, well-functioning team can be made up of a variety of personalities,” says Barry Davis, Vice President and General Manager of Wiley’s Workplace Learning Solutions Group. “With the All Types assessment, we can help even more teams discover the value of their unique personalities and how they can work together to the team’s advantage.”

 

If you are or you want to be a Five Behaviors practitioner, you now have the opportunity to reach more teams in your organizations with this new tool. With this product, teams can continue working with their organization’s accepted language and approach to personality while connecting them to the pillars of The Five Behaviors: Trust, Conflict, Commitment, Accountability, and Results. Participants in The Five Behaviors program discover how to effectively work with their team members and contribute to the collective success of the team.

 

This new iteration of The Five Behaviors (view flyers for All Types or Everything DiSC versions) is now available through Wiley’s Authorized Partner Network of facilitators, business coaches, and consultants.   Peak Performance Solutions is an authorized partner and accredited facilitator, so please contact us to learn more about how you can bring this powerful tool to your team, no matter what assessment you are a fan of.

 

*NOTES:

  1. Myers-Briggs Type Indicator, Myers-Briggs, MBTI and MBTI Logo are trademarks or registered trademarks of the Myers & Briggs Foundation in the United States and other countries.
  2. The Five Behaviors of a Cohesive Team, Everything DiSC, All Types, and associated logos are registered trademarks of Everything DiSC, a Wiley Brand

 

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DiSC Training

Mary Anne Davis facilitates DiSC training session

Peak Performance Solutions not only offers Everything DiSC products, we also provide training on how to use those personal products most effectively.  Below is a list of DiSC products we offer and links to previous blog posts regarding each course/product to help answer questions you may have.

 

Course Title Related Blog Post
Adapting To Styles This is a communication practice session that applies to any Everything DiSC profile
Communicating with Style Better Communication thru Understanding Your Workplace with DiSC
Communicating with Style for Teams Better Communication thru Understanding Your Workplace with DiSC
Five Behaviors of a Cohesive Team The Five Behaviors of a Cohesive Team is Ready!
Eight Dimensions of Leadership Everything DiSC Work of Leaders – 8 Dimensions in Leadership Assessment
Managing With Style Maximizing the Effectiveness of Your Managers with DiSC Approach
Selling With Style Connecting with Customer Styles via DiSC Sales
Work of Leaders Everything DiSC Work of Leaders – 8 Dimensions in Leadership Assessment
Value of Everything DiSC® 363 for Leaders Tis the Season! Make Your Leadership Resolution Now! GT 360

See also the following DiSC related blog posts (some with links to articles and books) from Peak Performance Solutions.Everything DiSC

Also check the Peak Performance Solutions website for DiSC research reports and informative flyers.

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6CSRsIs this competitive environment making it more difficult to retain customers?  You can do this by equipping your team with communication skills that allow them to display competence and professionalism.  Training can help your customer service staffs deliver exemplary service as they learn how to make every customer feel like a valued client and increase call-to-close ratios. At Peak Performance Solutions, we offer practical training that fits into your existing service system and will take your team to the next level towards excellent customer service.

  • Art of Engagement – Participants will learn how to communicate their company’s unique advantage over the competition and build a lifetime rapport that will minimize the impact of concerns, questions and objections
  • Service That Sells – Participants will develop interpersonal skills that enable them to build long-term customer relationships, increase sales,) and lessen customer complaints
  • Eliminate the Dread of the Cold Call – Participants learn to reach out to the right people, get their interest, and make the sale

Whether your sales and service personnel are just starting their careers, or could benefit from brushing up their techniques with new skills, the right training can make a big impact.   In addition to training, you may want to supplement their learning by emailing your service staff or managers interesting articles on customer service.  Here are four articles to get you started:  Designing a Process For Customer Service Issue Escalation, Ten Lessons To Increase Sales Success, The Impact of Adapting to Behavioral and Communication Styles for Your Business , and Ten Ways to Offer Better Customer Service.

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meetingIn our previous post on Building Teams training, we introduced three courses to jump start teams and gave some article suggestions. In this post, we will let you know about additional team training you may want to consider.

These two courses may be relevant for most types of teams during different stages of development:

See also previous posts on Improving Meetings and Creative Problem Solving Processes for other start-up courses on specific topics your team may need.

The following additional courses are more advanced concepts and the workshops are designed to be facilitated working sessions with intact teams.  Suggested prerequisite courses for these workshops are listed in the Creative Problem Solving Processes post mentioned above.

An article you may want to check out is Evaluate Team Performance and Determine Training Needs, it includes a link to a form that helps a team self-evaluate where they are in team development.  If you are still unsure about what type of training your team needs, consider the type of team to make sure you offer the right learning opportunities.   Articles you may want to check on different team types for ideas on what skills they may need are 8 Considerations For 3 Types of Teams and Difference Between Self-Managed and Self-Directed Teams.   Or you may want to contact us for a copy of our team building training model, which may help you plan future team training, custom programs, and team-building events.

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earAny organization can benefit from better listening to improve communication and reduce misunderstandings among employees, as well as interactions with customers. Listening is an active skill and takes work and practice to master.   Also, knowing how to communicate with others that are different from you is a valuable skill.  It should: increase competence and confidence in delegating by leaders; result in stronger teams who enjoy  better collaboration, increase commitment from employees, accomplish better problem solving through open communication, and reduce labor costs by improving time management through reducing miscommunication.  Below are a few courses offered by Peak Performance Solutions that could help with making communication skills more effective.

  • Communicating With Style -using DiSC behavioral styles as the foundation, participants gain useful and immediate feedback designed to help them build more productive teams and reduce interpersonal conflict.
  • Listening For Results – using a Personal Listening Profile, participants will identify their most natural listening approach, explore their strengths and challenges as listeners and practice modifying their listening approaches to meet the situation.

Due to time constraints and immediate needs, not everyone can immediately attend training.  If that is the case, consider starting the process by disseminating books or articles that may help with mutual understanding or improved business communications.  You can find book suggestions on Peak Performance Solutions reading lists.

For articles, review the following to see which fits the organization’s immediate need.

See also older Peak Performance solutions blog posts, including Giving Better Presentations and Improving Your Meetings.

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meetingDo you often wish your employees would bring you a solution with their problems?  Is innovation key to your competitive edge?  Are employees looking for new approaches to the same old problems? Peak Performance Solutions® is best known for sales and leadership training and keynotes.  Everything DiSC is an engine that drives the results for our continued success.   Our ultimate goal is to improve productivity by helping employees learn to critically solve problems, make discerning decisions and think outside the box when it comes to approaching customary situations that are customary.  If you are looking to improve your innovation and productivity within your organization, consider one of our training courses.

No time for training?  Well, let me ask this question. What is the cost of not training your employees?   Training is in the classroom and also can be integrated into your culture.  Start an employee reading club.  Take a few minutes each week to read a chapter from a great book on these topics or choose to take a few minutes each week to read and pass along a good article?  Here are book suggestions to get you started The Innovative Team: Unleashing Creative Potential for Breakthrough Results by Chris Grivas and  Gerard Puccio or Break From the Pack: How to Compete in a Copycat Economy by Oren Harari.  Or if you want a book to use to get teams in a creative mood at the start of meetings, consider Thinkertoys: A Handbook of Creative-Thinking Techniques by Michael Michalko.  Plus you might want an article suggestion for each topic above which you may want to read and share: Solving the Problem Solving Problem, 5 Tips For Promoting Innovative Thinking, and 10 Steps to Good Decision Making.

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meetingTired of the “rah, rah” let us hold hands type of team training?   Team building training has been around for a long time.  The environment has changed and technology has evolved. More than ever before, business leaders have become more aware of the need for better communication and collaboration.  At Peak Performance Solutions, we offer a fresh approach to team work, basic business skills training, and even computer training for your new team members.  Below are some of the start-up workshops we offer:

For more mature business teams, we offer additional in-depth team topics as well as advanced team courses.  We can also help plan team-building events.  Contact us if you need to discuss team-building options.

If you want to start working on developing better teams now, instead while waiting to arrange a training course, you might want to consider reading a few articles.  Here are a few to consider:  The 5 Stages of Team DevelopmentThe Impact of Adapting to Behavioral and Communication Styles for Your Business, 5 Characteristics of a Great Team and 7 Steps to Improve Collaboration on Your Team.  If you have the time, you may also want to check out The Five Dysfunctions of a Team book by Patrick Lencioni and ebook
Team Building Primer: A Start-up Guide for Developing Effective Teams, Committees, and Other Groups by Shirley Fine Lee.

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