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Posts Tagged ‘Feedback’

AccountabilityNow that we understand commitment, that brings us to the next behaviors of cohesive teams, accountability.  How do you help teams to become more accountable?

First, we want to define accountability as peer-to-peer accountability. We are not talking about personal accountability—I do what I say I’m going to do. That is taking personal responsibility for doing your job.  We are talking about holding one another accountable, and that can be difficult! It can be hard to tell a team member that you think they are not pulling their weight on a project or to question their approach/process for doing a task.   It is just easier to complain to co-workers or the team leader than to follow-up with other team member with team accountability as the goal.

Plus we realize most people do not like to give or get criticism!  Even criticism that is “positive” or made into a feedback sandwich can be hard to say or to hear.  So we suggest they offer constructive feedback (how and why for improvement) instead.  Feedback is a gift to help others grow and so is accountability.   If the team’s relationships are strong and team members are vulnerable then they feel able to provide open and honest feedback to each other and are able to hold each other accountable.

Part of the key to feedback is to understand where the other person is coming from, i.e. their personality of behavioral style.  This is part of the team’s communication that is built through assessments in The Five Behaviors of a Cohesive Team program.  An  interesting thing about providing feedback towards accountability is the more the team members demonstrates this action, the less likely they become in needing to do it as often.  With feedback, team members will develop a habit and a mindset towards being accountable.  This builds accountability for the team as a whole as well.

Next, we will look at why results are the final layer in The Five Behaviors of a Cohesive Team model.

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About Feedback

Client asked: “I have been tasked to come up with “How to encourage constructive feedback” from employees, management, etc.   You know of any groovy cool ways of doing this or do you know of something in all the training / teaching stuff you got over these?”

Response: One thing we discuss is that a great leader knows how to “deliver, ask and accept” feedback.  One way to obtain honest candid feedback is through the use of reciprocity in questioning.  This meaning, “If I give you credit for your intelligence, you will give me an honest answer”. How to invoke the law is through the use of key words that “invoke” this law (psychological phenomenon)… the words are, opinion, expectations, belief, advice, importance or prioritizes, value, and help.  You can use these words verbally or even incorporate them into a survey.  One might ask a “similar” question without the use of the above words and they will not get the same answer.  We also say, “Use the word feel versus think”…i.e.

“In your opinion, do you feel ….”… think makes someone psychologically believe you want some profound answer, so they “think about their answer” versus feel, will be honest and from the gut or heart.

Now, when we encourage open, honest feedback, it is not always what we want to hear. Therefore, we help our managers and sales professional manage their use of the word “but” when reacting or delivering feedback.  Example, “David, you do this, this and this very well… BUT!.. …………..  Or in defending feedback or and objection, it is a natural way one defends themselves (we even use clickers in our training)!  Replace the word “but” with “and” … and accidentally one will accidentally say the right thing most of the time.  Hope this helps.

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