Posts Tagged ‘DISC’

Teamwork DiSCIn the last post, we covered the first two team building tips on culture and communication.  Below are final three team management tips related to trust, accountability, and recognition.

Tip #3 – Build trust among team members. Success will always be limited if trust is lacking. The job of a good team leader is to cultivate a safe environment, where members feel comfortable being open and honest with the group about their weaknesses, fears and limitations.  Teambuilding activities can be incredibly effective.

The idea of activities has gotten somewhat of a bad rap, because most people hear “team-building exercise” and immediately assume they are going to be crammed in a room, thrown in an awkward and unrealistic scenario, and asked to share their deepest fear with a group of people they are forced to spend the afternoon with. However, when these exercises are done correctly and in a healthy environment, the positive results are astonishing. We have successfully been helping teams build vulnerability based trust using our program, The Five Behaviors of a Cohesive Team, based on Patrick Lencioni’s best-selling book, The Five Dysfunctions of a Team.

Tip #4 – Encourage accountability. In addition to frequently checking in with your team, give them permission to check-in among themselves and hold each other accountable. This can only work when concrete expectations and timelines are set. Not only will this reinforce communication and trust between team members, it will also help to avoid pitfalls, remove obstacles and assure constant progress. This seems to be one of the most difficult tasks and when issues and timelines are not addressed, it later becomes a personal issue.  There are a lot of activities that can help team members practice accountability, including have everyone go around the room and share what they believe is their strength and their weakness as it relates to the team. Then, let the peers share their candid feedback.

Tip #5 – Recognize achievements and give sincere praise. It is a widely known fact that when you positively reinforce a desired behavior, a person is far more likely to continue repeating that behavior. Leading your team from a posture of praise for good outcomes, achievements and behaviors is far more effective than teaching them to fear negative consequences. They will feel valued by you and strive to exceed expectations. A few tips to ensure your comments are perceived as sincere. Never make a statement of praise, thanks or appreciation unless you can tell them why. Try dropping hand-written notes to your co-workers and team members.

When we ask, in many of our training sessions, if anyone has received a hand-written note from a co-worker or a boss to raise their hand, we follow it up with the question, “where is that note now?” Only about 3 in 300 have ever said they do not know or they threw it away. The rest of them say they, treasure the notes and keep them in a safe or visible place. By taking just a few moments of your time to acknowledge a person on your team and show them how much you appreciate the job they do, you will not only make their day but also reinforce the desired behavior.


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Teamwork DiSC“What we have here is a failure to communicate.”  This simple statement from the classic movie Cool Hand Luke is truer in our workplace than we want to admit.

We live in a culture where employee engagement and productivity are rapidly decreasing, while business competition, customer expectations, and new technology are on the rise. While there is no quick-fix or easy-button to transform your company, I have found that the simple solution is still the right one. A successful company or business team must have effective leadership. Now more than ever, being able to manage an effective team is vital to the success of an organization.

This post and the next will cover 5 simple tips to keep in mind when you are building and managing your team.  The first two tips contained here will be on culture and communication.  The final three tips will follow in the next post and they will be on trust, accountability, and recognition.

Tip #1 – Create a culture that celebrates individuality. Your job as a leader is to help identify each person’s unique skill set and how they can best utilize it to contribute to the success of the whole team.   The fastest way to demotivate your team is by trying to force them to fit in to an environment that does not allow them to operate in the manner most effective for them. Great leadership is not about bossing people around. It is about inspiring them and guiding them towards a common goal. You will pull leaders forward when you encourage them to believe in themselves and what they bring to the table.

Tip #2 – Communicate effectively. In order for your team to maintain a result oriented mindset, there must be an open dialogue for their ideas. People want to feel valued, heard and respected, not just prioritized.  As a leader you must be intentional with your words. If you want your team to be in alignment with your vision, you should adequately articulate information, priorities and long-term goals.  Do not shy away from the difficult conversations just because they are uncomfortable. Even when the content is unfavorable, people tend to be open and receptive when you create a safe space, speak with grace and ask for their input.

The golden rule, while well intended, does not apply to a cross cultural, cross gender, and cross generational workplace. Today it is about invoking the Platinum Rule:  Treat people and communicate with people the way they want to be communicated with.  We use Everything DiSC Workplace to change cultures. This generational tool helps bridge the gap between learning style, communication, and personality differences that can cause petty annoyances.

Please come back for tips three thru five next week.


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PXT Select Assessments

Did you know that companies report that 1 in 5 of their hires was a bad hire?   That means 20% of the people hired were not a good fit for the job where they were placed.  Another survey showed that just one bad hire in a position can cost a company $17K and another says for the 6-digit annual income level, a bad hire can lose a company as much as $250K.

Is there a better way to hire the right people for the position you have open?  According to a Fast Company article it primarily comes down to pre-hire assessments and proper onboarding.  So let us start to help you with hiring by introducing a new assessment tool called PXT Select by Wiley (the company that brought us DiSC and Five Behaviors of a Cohesive Team). Wiley assessment solutions empower organizations by providing them with actionable data about the people they employ now and in the future.

What is PXT Select? PXT Select™ is an online hiring assessment designed to help you select the best candidates for your organization.  It contains selection and employee assessment tools to help organizations make smarter hiring decisions.  Simply put, PXT Select can make selecting the right candidate for a job both simpler and smarter. Having the right people in the right jobs fosters a culture of happier, more engaged, and more productive employees.

PXT Select allows your organization to:

  • Fill in the gaps between a resume and interview with actionable objective data
  • Identify the most suitable candidates, streamlining an effective hiring process
  • Match candidates with jobs that fit their inherent capabilities
  • Identify opportunities to enhance performance and maximize an individual’s contribution to an organization
  • Produce several reports for management and HR use, powered by the latest in assessment technology

PXT Select will help your organization:

  • Dramatically streamline your hiring process
  • Minimize the risk of bad hires
  • Reduce turnover
  • Lower your hiring and training costs
  • Add objective, data-driven metrics to your hiring process
  • Drive noticeable improvements in your hiring results
  • Boost employee engagement

Get the most out of this hiring solution with the custom, interactive online learning platform that will provide you with fun, essential learning. If you want to experience PXT Select, you will need to contact an Authorized Partner who can help you fit the assessment power to your unique needs.

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5b_teamOne of the programs we offer is The Five Behaviors of a Cohesive Team.  When I tell people about it, they sometimes ask “What is a Cohesive Team, anyway?”  You would think the answer would be simple since we all know what teamwork is and most professionals know the value of teamwork.   Or do we?

How do you get your team members to respect each one another?

How do you get your team members working together better?

How do you get your team members all heading in the same direction?


You can do this with The Five Behaviors of a Cohesive Team program.  This program is built on a foundation of trust, healthy conflict, committing to team decisions, holding members accountable, and focusing on team results.  In my next five posts, I plan to expand a little on each of these five layers in The Five Behaviors of a Cohesive Team model.  The model is presented in a pyramid because each layer is dependent on the one below it to deliver the final point of building teams, which is a result. At the end of the program, teams have a common language and a model they can use to talk about:  problems, differences, expectations, and standards.  In other words, the team members are all on the same page about what a healthy team looks like and what they should want to look like.


If you cannot wait to learn more about how the program works, you can read any of the following success stories.


Also, a great feature of this program is the ability to re-assess your teams and check their progress by running progress reports.    Come back to this blog every few week to find out more about each of the five behaviors in the The Five Behaviors of a Cohesive Team model.

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The Five Behaviors of a Cohesive Team

The Five Behaviors of a Cohesive Team Pyramid

You have been asking for it and now we are excited to offer The Five Behaviors of a Cohesive TeamPowered by All Types™,   The Five Behaviors of a Cohesive Team powered by All Types gives *Myers-Briggs Type Indicator (aka MBTI®) and other personality type assessment users a way to implement this powerful, life changing team program using a similar tool.  Like the original Five Behaviors product powered by Everything DiSC and based on best-selling author Patrick Lencioni’s The Five Dysfunctions of a Team. This program is an assessment-based learning experience that helps teams to achieve greater effectiveness and productivity. This version of the product utilizes “All Types,”  the new Wiley proprietary assessment, which is designed specifically for teams that currently apply tools based on Carl Jung’s theory of psychological types (like the MBTI® instrument*) as their preferred indicator of personality.

“Even a healthy, well-functioning team can be made up of a variety of personalities,” says Barry Davis, Vice President and General Manager of Wiley’s Workplace Learning Solutions Group. “With the All Types assessment, we can help even more teams discover the value of their unique personalities and how they can work together to the team’s advantage.”

If you are or you want to be a Five Behaviors practitioner, you now have the opportunity to reach more teams in your organizations with this new tool. With this product, teams can continue working with their organization’s accepted language and approach to personality while connecting them to the pillars of The Five Behaviors: Trust, Conflict, Commitment, Accountability, and Results. Participants in The Five Behaviors program discover how to effectively work with their team members and contribute to the collective success of the team.

This new iteration of The Five Behaviors (view flyers for All Types or Everything DiSC versions) is now available through Wiley’s Authorized Partner Network of facilitators, business coaches, and consultants.   Peak Performance Solutions is an authorized partner and accredited facilitator, so please contact us to learn more about how you can bring this powerful tool to your team, no matter what assessment you are a fan of.


  1. Myers-Briggs Type Indicator, Myers-Briggs, MBTI and MBTI Logo are trademarks or registered trademarks of the Myers & Briggs Foundation in the United States and other countries.
  2. The Five Behaviors of a Cohesive Team, Everything DiSC, All Types, and associated logos are registered trademarks of Everything DiSC, a Wiley Brand


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MyEverythingDiSC.com is a mobile-friendly, interactive learning portal that is exclusive to the Everything DiSC® solutions. This follow-up site extends the lessons that users are introduced to in their Everything DiSC profiles and classroom experiences, extending their learning into the future.  The MyEverythingDiSC site enables users to actively incorporate their new DiSC® knowledge into their daily work. It offers them insights into their own DiSC style and strategies for working and communicating with others.  People who have completed a DiSC assessment can connect with coworkers to run 1-to-1 comparisons or group reports. Check out the video at the bottom of this post to see an example of how it works to improve communication on-the-job.

With MyEverythingDiSC.com, users can:

  • Upload a photo to their Account and view their Profiles once they have been given access via email by their authorized DiSC partner.
  • Review DiSC theory and watch videos to understand the assessment tool and learn how to use the site.
  • Learn more about their personal DiSC style as it helps them understand at a glance where their strengths are and where they spend more effort through interactive DiSC maps.
  • Invite others to create Comparison Reports and access site-exclusive tips for working with individual team members, as well as with family or friends who are on this site. (Please note that this application does work with all Everything DiSC® profiles, however it does not currently work as part of The Five Behaviors of a Cohesive Team.)
  • Create their own Group Maps of their team members, project groups, or others in their department. This feature presents a whole new level of value for team building; as well insights for coaches, managers, and change agents.
  • Create Customer Interaction Maps for improving sales relationships. (Please note this option is only available to users who have completed an Everything DiSC® Sales profile.)

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At the March 2016 MindLab48 conference in San Antonio, Texas, Wiley announced 2015 Diamond award-winning Partners for Everything DiSC.  Roy Davis of Davis Success Solutions was one of the winners, along with his wife Mary Anne (Wihbey) Davis.  The top two award levels (diamond and emerald) are achieved by only two percent of the independent consultants who are Wiley partners. The official press release regarding 2015 award can be found at Dallas Business Achieves Highest Sales Honor.  The press release includes quotes from Roy and Mary Anne Davis; as well as from the Vice President and General Manager of Wiley’s Workplace Learning Solutions, Barry Davis.

PLencioni_Mindlab48L to R: Sarah Gonzalez, Mary Anne Davis, Patrick Lencioni, John Kessell , Roy Davis


Roy and Mary Anne have have earned the prestigious diamond award three times.  In three years prior to those awards, they achieved emerald level awards as well.   Since the inception of their training businesses, the Davis’s have been using DiSC type products and formally partnered with Everything DiSC in 2004.  The couple’s companies discpartner with each other to co-teach Everything DiSC and the other Wiley products and programs they offer.  To find out what the letters D-i-S-C mean, watch the Davis’s DiSC videos showing them in action teaching the concepts. To find out more about DiSC assessments and training options, see links found in post Focus on DiSC Training Options.  To find out how useful this communication enhancing program can be, read the TD Magazine article Training That Is Vitalizing Communication in Healthcare.


In 2014, Wiley added a new employee development tool that incorporates the DiSC behavior model.  This program is designed for work groups and  is called The Five 5bBehaviors of a Cohesive Team.  To find out more about the team program, see the post Measuring Team Growth with the Five Behaviors of a Cohesive Team. To find out how useful this team building program can be, read the TD Magazine article Team Evolution in the Public Sector.


Roy and Mary Anne Davis both have training companies specializing in the business needs of most organizations.  Their training categories include career development, computer skills, leadership and management, sales and service, plus more.  To find out more about Roy’s company, visit DavisSuccessSolutions.com.  To find out more about Mary Anne’s company, visit PeakPerformanceSolutions.com.  Members of the press may get a press kit form either company by selecting the ”Press Info” option from the “Home” drop-down menu on either website.


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